At Stepocity, we want you to be completely satisfied with your purchase. If you’re not happy with your shoes, we offer a straightforward return and exchange process to ensure you have the best experience shopping with us.
1. Return Policy
- Eligible Products: We accept returns on all unworn, unused, and undamaged shoes within 7 days of purchase.
- Condition: Shoes must be returned in their original condition with all tags, packaging, and receipts intact.
- Refunds: Refunds will be issued to the original payment method, excluding shipping fees, and may take up to 7 business days to process.
- Non-returnable Items: Sale items, clearance shoes, and shoes that show signs of wear or damage cannot be returned.
2. Exchange Policy
- Eligible Products: Exchanges are allowed within 7 days of purchase for unworn, unused shoes that are in their original condition.
- Size/Color Exchange: If you’d like a different size or color, we will exchange your shoes free of charge, subject to availability.
- Exchange Process: To initiate an exchange, please contact our customer service team or visit our store with the original purchase receipt.
3. How to Make a Return or Exchange
- Online Purchases: Contact our customer support at [customer support email or phone number], and we will provide you with the necessary instructions and a return label for shipping.
- In-store Purchases: Visit any of our Stepocity store locations with your proof of purchase and the shoes in their original condition.
4. Shipping Costs
- Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect item).
- Exchange Shipping: We cover the cost of shipping for exchanges within the same country.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please contact our customer service team immediately at [customer support email or phone number]. We will arrange a return, exchange, or refund at no additional cost to you.
6. Exceptions
- Items purchased during promotional events may be subject to different return/exchange policies. Please refer to the specific promotion terms and conditions for details.
For any questions or assistance, don’t hesitate to contact our customer service team.
Thank you for shopping at Stepocity!